HELP
Support
Most subscription, refund, and restore questions are answered below. If you still need help, scroll to Contact.
FAQ
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so cancellation happens in the store account, not inside BenchMate.
- iOS: https://apps.apple.com/account/subscriptions
- Android: https://play.google.com/store/account/subscriptions
How do I restore purchases?
Open BenchMate, go to Settings, and tap Restore Purchases. This asks the store for your active entitlements and re-enables your plan on this device. Sign in to the same Apple ID or Google account you used to buy the subscription first.
How do I request a refund?
Refunds are handled by the store, not by BenchMate.
- iOS: https://reportaproblem.apple.com
- Android: open the Play Store, go to My subscriptions, pick BenchMate, and use the refund / report-a-problem flow shown there.
How do I switch between monthly and yearly?
Plan switches also go through the store. Open the subscription page below, pick BenchMate, and choose a different plan — the store handles the proration.
- iOS: https://apps.apple.com/account/subscriptions
- Android: https://play.google.com/store/account/subscriptions
Does it work on multiple devices?
Yes. Your subscription is tied to your Apple ID or Google account, so install BenchMate on the second device, sign in with the same store account, and tap Restore Purchases from Settings. Apple and Google do not mix — an iOS subscription cannot be restored on Android, and vice versa.
Manage your subscription
Open the store account that holds your BenchMate subscription. From there you can cancel, switch plans, or update payment details.
Contact
Still stuck? Email us. Filling in platform, app version, and device up front saves a round of back-and-forth — the template below is pre-filled when you tap the button.
To: support@benchmate.app Subject: BenchMate support request Hi BenchMate team, Platform (iOS / Android): App version: Device / model: What happened: Steps to reproduce: Thanks!